Fortunately For Agents, The Shift To Wfh Has Creat A Unique Opportunity To Voice Their Nes And Desires. And For Companies Willing To Listen, The Solutions Are Promising. This Ongoing Challenge Comes As No Surprise. Cx Companies Have Spent Decades Investing In Technology That Has Been Full Of Promise Yet Empty Of Results.
Now, We Are At A Crossroads
With Higher Customer Expectations, Greater Usage of Our Employment Database Workforce Demands, New Technology Innovation, And A Ne To Deliver Meaningful Change In A Sea Of Miocrity. And Let’s Not Forget About The Agents, Who Sit At The Intersection Of The Company And Its Customers.
They Do Their Best To Help In
A Situation That Is Destin To Fail On Its Phone Number Data Current Trajectory; High Stress Jobs, Low Wages, Poor Systems, And Complex Processes All Make For A Perfect Storm Of High Attrition, Low Service Quality, And Continuous Onboarding, Training, And Investment.
Fortunately For Agents, The
Shift To Wfh Has Creat A Unique Opportunity To Voice Their Nes And Desires. And For Companies Willing To Listen, The Solutions Are Promising. Season Customer-facing Leaders Know That Every Time An Agent Talks To A Customer, It’s A Privilege And An Opportunity To Build A Relationship, Foster Loyalty, And Drive Lifetime Value.
Forward-thinking Cx Leaders
Are Reframing The Wfh Situation Into A EG Lists Unique Opportunity To Elevate The Agents’ Role In The Cx. They Are Coming Up With New Ways To Train And Onboard Agents, Speing Up Time To Proficiency, And Creating A More Collaborative Virtual Environment From Which They Can Continuously Learn And Improve.
These Leaders Are Starting By
Listening To What Agents Want. What Agents Want In , Asapp Poll Customer Support, Sales, And Technical Support Agents About The Shifting Wfh And Hybrid Call Center Environment. The Primary Takeaway, Publish In Our Report, Was Their Overwhelming Desire To Wfh Full-time.
