We Believe In Supporting Agents With Automation That Ruces Their Cognitive Load, Allows Them To Focus More On The Customers They Support, Get More Out Of Their Job, Stay Longer, And Be Valu For The Work They Do. With Sophisticat Artificial Intelligence (Ai)-power Modeling, Agent Tools Get Smarter With Use.
So As Soon As Agents Get Up
And Running, They Feel More Usage of Job Seekers Database Support, And Customers Get Better Care. % Of Agents Want To See More Aspects Of Calls Automat. % Of Agents Who Have Been Provid New Technology Design To Make Their Jobs Easier Call It Helpful, And % Found It Easy To Use.
% Of Agents Report Seeing One
Or More Technology Investments In The Job Function Email Data Past Year. As Contact Center Agents Are Trending Younger, They Expect To Have Modern Software That Matches Today’s Working Environment. Because Technology Is The Driver Of Productivity, It’s Critical That Employees Have Software That Draws High Usage And Employee Satisfaction—ultimately Delivering Vastly Improv Agent And Customer Experiences.
Accelerate Onboarding And
Continuous Training The Cx Industry Suffers EG Lists One Of The Highest Employee Attrition Rates Of Any Industry, Which Drives Significant Recurring Recruitment And Training Costs. Solving For A Fast Time To Proficiency Has Become A Critical Measure For Organizations Where The Average Tenure Can Be Less Than One Year.
Extending Beyond Initial Onboarding,
Agents Ne Ongoing Training To Continue Learning And Keep Pace With New Products And Services. With More Training, Agents Feel Better Equipp To Successfully Handle Difficult Customer Interactions. % Of Agents With Three-plus Weeks Of Training Felt Well Prepar For Their First Call.
% Of Agents With Two Weeks Or
Less Felt Less Prepar For Their First Call. Automate To Empower Agents Automation Plays A Key Role In Any Modern Cx Strategy. However, When A Human Is Ne Or You Can’t Automate The Interaction Without Compromising The Experience, You Should Still Use Automation To Help Augment The Agent And Make Them Better At Effectively Supporting Your Customers.
