Offering Wfh And Hybrid Work Environments Creates An Advantage For Recruiting And Retaining Agents… We Believe Automation Should Carry Through Across The Entire Interaction, With Or Without A Human. Contact Centers Benefit By Automating The Least Strategic And Most Repetitive Functions Of Agents’ Roles To Bring Their Most Important Skill To The Forefront—helping Customers.
Feback Shows That Agents Who
Experience Automation Want More The benefits of using our Rich People Database Automation And, Overall, That Ai Will Improve Their Efficiency On The Job. Wfh Chart Conclusion The Last Few Years Have Been Challenging For Everyone But Understanding What’s Happening In Agents’ Lives Can Help Companies Better Understand How To Help And Support Their Workforce.
Offering Wfh And Hybrid Work
Environments Creates An Advantage For Country Email Data Recruiting And Retaining Agents In An Industry That Suffers From Extremely High Turnover Rates. Faster Home Broadband, Advancements In Telephony, And Ai Ruce The Cost And Ne To Have Employees Under One Roof, Spe Up Time To Proficiency, And Help Agents Collaborate Even When Not Under The Same Roof.
Contact Centers That Can
Accommodate Agents Wfh Retain Staff EG Lists Longer. Limiting Agent Talent To A Commuting Radius Puts Companies At A Competitive Disadvantage As The Work Shifts To Remote. The Cx Industry Has Enter A Whole New Era Of Investments In People, Processes, And Technology To Compete, Attract, And Enable Agents To Wfh.
Now, More Than Ever, Contact
Centers Have The Opportunity To Change Their Operational Approach To Support A Workforce That Wants To Wfh Permanently And Help Agents Deliver Productive Customer Service. Michael Lawder Michael Lawder Leads The Customer Experience Team At Asapp.
A Passionate Customer Advocate,
He Has Deep Experience In Transforming Great Companies And Brands Into Customer-first Organizations That, In Turn, Deliver Great Customer Experiences, Build Loyalty, And Drive Better Business Results. Sourcecontact Center Pipeline April Tagsagent Trainingaiartificial Intelligenceautomationcustomer
