Of Agents Want To Wfh Five Days Per Week. % Of Agents Currently Wfh Five Days Per Week. % Of Agents Currently Work Full-time At Their Workplace. % Of Agents Work One To Three Days At Their Workplace.
Now That Wfh Has Mov Beyond
The Emergency Procures Put In Place In Boost Business with Forex Database March , Contact Centers Can Rethink Operations To Make People Successful Wherever They Are Working. % Of Agents Want To See More Aspects Of Calls Automat.
% Of Agents Want Automation
For Knowlge Search. % Of Agents Want C Level Contact Data Automation For Call Summaries. Technology Plays A Big Role In Supporting People In Remote Locations. Both Contact Center Workers And Customers Demand Modern Ways Of Communicating.
This Requires Investments In
Technologies That Meet Agents’ And EG Lists Customers’ Expectations. % Of Agents Believe The Rate Of Technological Advancement In Contact Centers Is Great. % Of Agents Think That Technology In The Contact Center Is Behind The Times.
% Of Customer Interactions
Are Still Voice. With Some Level Of Understanding Of Agent Desires, Companies Can Begin Making Shifts To Gain Momentum And Continue Making Improvements. Let’s Take A Look At A Few Ways Companies Can Start To Create Value By Modernizing Their Agent Tools, Accelerating Onboarding And Training, And Investing In Automation To Empower Agents.
Modernize Agents’ Tools Contact
Center Operations Are Constrain By Layers Of Legacy Technology Bas On A Central Operating Principle—that Contact Center Agents Work From A Common Office Location. To Support A More Flexible Workforce Environment—one Where Agent Assistance, Quality Assurance, Coaching, Onboarding, And Training, And Even Employee Incentives All Require New Models Of Operations—contact Centers Require More Modern Technology.
For The First Time In The History
Of The Cx Industry, Solutions Are Not Mutually Exclusive. Digital Solutions Can Simultaneously Assist Agents To Meet Customers Where They Are, Drive Revenue Growth, And Deliver Both A Better Customer And Employee Experience…and Do So At Lower Costs.
